Welcome to the Distributor Portal. This platform was created to streamline the ordering process for approved distributors, ensuring fast, accurate service and consistent access to wholesale pricing.

Ordering Policy

• All orders must be placed directly through the Distributor Portal.
• Orders submitted via phone, email, or fax will not be accepted.
• The portal ensures pricing accuracy, live inventory visibility, and automated order tracking.
• Distributors are responsible for verifying all quantities, product selections, and shipping information prior to checkout.
• Orders cannot be modified once submitted.

Minimum Order Requirement

• A minimum purchase of $1,000 is required per order.
• Orders under this amount will not be processed.

Shipping Policy

• A $250 flat-rate shipping fee applies to all orders under $2,000.
• Free shipping is automatically applied to any order totaling $2,000 or more.
• Orders are processed in the order they are received.
• Shipping timelines, carrier options, and tracking details are provided within the portal at checkout.

Handling Time

• Orders require at least one (1) full business day to process before shipping.
• Same-day order processing is not available.
• Once processed, most orders ship the following business day, depending on carrier schedules and product availability.

Expedited Orders

• At this time, expedited or rush shipping options are not available through the Distributor Portal.
• All orders will be shipped using standard ground or freight methods.
• If expedited service becomes available in the future, additional fees and requirements will be clearly stated within the portal.

Account Access

• Access to the Distributor Portal is limited to approved distributors who have completed registration and submitted all required business documentation (including resale and tax-exempt certificates).
• Each portal account is unique to the approved business entity. Shared or unauthorized use of login credentials is strictly prohibited.

Pricing & Payment

• Distributor pricing is displayed within the portal and may be updated without notice.
• Payment terms are determined by the account agreement and must be current to process new orders.
• Orders for accounts on hold due to outstanding balances will not be fulfilled.

Returns & Cancellations

• All returns and cancellations must comply with the company’s standard Return Policy.
• Unauthorized returns or cancellations may result in restocking or processing fees.

Customer Support

• For technical assistance (e.g., portal access issues, password resets, or missing order confirmations), please contact our Distributor Support Team through the Help section of the portal.
• For order-related questions, including shipping or invoice inquiries, please reach out to your assigned account representative through the portal messaging feature.